Welsh ales, cider and proper food, five minutes from the reedbeds. Made for birders and dog walkers.
Logged on Newport Wetlands, Goldcliff and the Usk mouth. Seen something? Let us know.
Bird of the week
Curlew
Numenius arquata
Came over the reserve calling, then dropped onto the estuary edge. Best on a rising tide from the sea wall.
Muddy Paws Club
Free to join for any dog who drinks here (from the bowl).
Nadolig Llawen · Christmas at the Waterloo
Fire lit, tree up, mulled wine on. Bring the team, the family or the walking club.
Long tables, crackers and pies for the lot of you. Function room for bigger groups.
The village's last pint before the big day. Carols if we've had enough.
Down to the lighthouse and back, then straight to the bar. Dogs very welcome.
Lunch, dinner, drinks or your Christmas do. Tell us if the dog's coming and we'll keep you a spot by the fire.
Questions? Email hello@thewaterlooinn.co.uk. Walk-ins always welcome at the bar.
Request received
Thanks. We'll confirm shortly.
The classic loop: pint, walk the reedbeds to the East Usk Lighthouse, back for food.
Parking on site. Rooms upstairs and a function room for hire.
Dog walk from the door
Green Lanes & Coast Walk
3.7 miles2–3 hoursEasy
The reserve's dog route: quiet green lanes out, the Severn sea wall back. Dogs on a short lead, gates shut behind you, and Fish-house Lane gets proper muddy in winter.
Back at the pub: water bowls at the door, towels by the fire, and a hose for muddy paws.
Email hello@thewaterlooinn.co.uk
Yes. Dogs are welcome inside and out, with water bowls at the door and towels by the fire.
A short walk. We're on St Mary's Road in West Nash, just up from the reserve and visitor centre. Walk to the East Usk Lighthouse and back, then come in for a pint.
Pieminister pies with mash, peas and gravy, including vegetarian pies. Sunday roasts are coming soon.
Yes. Book online or email hello@thewaterlooinn.co.uk. There's a function room for bigger groups.
Yes, rooms to let upstairs. Use the booking form or give us a call.
Yes, on site.
Daily 12:00 – late
Kitchen 12:00 – 22:00
Mae'r polisi hwn ar gael yn Saesneg yn unig ar hyn o bryd.
Effective date: 27 October 2026
The Waterloo Inn respects personal privacy and is committed to processing personal information lawfully, fairly, transparently and securely.
This Privacy Policy explains how information is handled in connection with our website, enquiries, reservations and related services.
We operate in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and applicable electronic communications privacy rules.
The data controller for processing described in this policy is:
OUTPOSTS BARS LTD, trading as The Waterloo Inn.
Company number: 17535784.
Registered office: Unit 82a, James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE.
Trading premises: The Waterloo Inn, St Mary's Road, West Nash, Newport, NP18 2BZ.
Privacy contact: hello@thewaterlooinn.co.uk
References to "we", "us" and "our" mean the data controller.
Where an independent third-party service processes information as a separate controller, its own privacy notice may also apply.
Depending on the services used, personal information may include:
Booking information
Correspondence
Dietary information
Website technical information
Payment information
Where payment facilities are provided, payment and transaction information may be processed by the relevant payment provider.
We do not intend to store complete payment card details within our ordinary booking records.
The precise information collected depends on the relevant booking or payment facility.
We process personal information for the following purposes:
A. Booking administration
To receive, assess, confirm, amend and manage reservations, and communicate operational information.
Lawful basis: Article 6(1)(b), performance of a contract or steps taken at the individual's request before entering into a contract.
B. Customer enquiries and complaints
To respond to enquiries, investigate concerns and resolve disputes.
Lawful basis: Article 6(1)(b) where processing relates to contractual services, or Article 6(1)(f), legitimate interests, where appropriate.
Our legitimate interest is the effective management of customer relationships, enquiries and complaints.
C. Business and website security
To identify abuse, maintain website integrity, investigate security incidents and protect business systems.
Lawful basis: Article 6(1)(f), legitimate interests, subject to a balancing assessment, or Article 6(1)(c) where a legal obligation applies.
D. Legal and regulatory compliance
To comply with legal obligations, respond to lawful requests and maintain records required by law.
Lawful basis: Article 6(1)(c), legal obligation.
E. Legal claims
To establish, exercise or defend legal rights and claims, where necessary and lawful.
Lawful basis: Article 6(1)(f), legitimate interests, where appropriate.
F. Allergy and health information
Where booking information reveals health-related details, we process it only where necessary and with an appropriate Article 6 lawful basis and Article 9 special category condition.
Where we rely on explicit consent under Article 9(2)(a), this will be sought separately through a clear affirmative statement.
We do not treat the mere submission of a booking form as automatically constituting explicit consent.
Where appropriate, Article 9(2)(f) may apply to processing necessary for legal claims.
Certain information, such as a booking name, means of contact and reservation details, may be necessary to administer a reservation.
If required information is not supplied, we may be unable to process or confirm a booking.
Providing information about allergies, occasions or personal preferences is generally optional.
Where we cannot safely accommodate an allergy without further information, we will explain the relevant limitation.
We do not request unnecessary sensitive personal information.
Allergy and medical information may be particularly sensitive.
We aim to restrict its use to appropriate staff and relevant operational purposes.
We do not use this information for behavioural advertising or unrelated marketing.
Where consent is our lawful basis or special category condition, customers may withdraw it by contacting us.
Withdrawal will not invalidate processing lawfully performed before withdrawal and may not require deletion where another lawful basis and special category condition applies.
We may retain limited relevant information where necessary and lawful to respond to incidents or establish, exercise or defend legal claims.
We do not automatically subscribe customers to marketing communications because they have made reservations.
We will only send electronic direct marketing where permitted by applicable law.
Where consent is required, we will seek it through an appropriate affirmative opt-in.
Marketing communications will include an appropriate method to opt out.
We will not sell customer information to data brokers or unrelated marketing businesses.
Personal information may be disclosed to appropriate recipients, where necessary and lawful, including:
Access is limited according to operational needs and applicable legal requirements.
Where external providers process information on our behalf, appropriate data processing agreements will be maintained where required.
We do not authorise processors to exploit booking data for their own unrelated commercial purposes.
Independent third-party controllers remain responsible for their own processing activities.
Certain technology services may involve processing outside the United Kingdom.
Where restricted international transfers occur, we will ensure that an appropriate lawful transfer mechanism is in place.
This may include relevant UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum, where applicable.
Information about relevant safeguards can be requested using our privacy contact details.
The specific transfer arrangements will depend on the actual technology providers used.
We apply retention periods based on necessity, legal requirements and the purposes for which information is processed.
Our intended retention periods are:
Ordinary booking records: Up to 12 months following the booking date, unless a valid reason requires longer retention.
Allergy information: No longer than necessary for booking administration and justified follow-up, subject to any lawful need to retain relevant records.
General enquiries: Normally up to 12 months after the last substantive correspondence, unless a longer period is justified.
Complaints, incidents and disputes: For the period reasonably necessary to resolve the matter, comply with legal duties or establish, exercise or defend legal claims.
Payment and accounting records: In accordance with applicable tax, financial reporting and record-keeping obligations.
Technical and security logs: According to documented operational requirements, security needs and applicable provider settings.
When information is no longer required, it will be securely deleted or anonymised in accordance with our retention procedures.
Backups may be deleted on a separate documented cycle and remain subject to appropriate security controls.
No retention exception permits information to be retained indefinitely without a legitimate and lawful reason.
We implement appropriate technical and organisational measures proportionate to the information processed and associated risks.
Measures may include:
No internet-connected service can be guaranteed completely free from risk.
We remain responsible for meeting applicable data protection and information security obligations.
We maintain procedures for identifying and responding to suspected personal data breaches.
Incidents will be assessed to establish their nature, scope, impact and associated risks.
Where legally required, we will notify the Information Commissioner's Office and affected individuals within applicable timescales.
Relevant incident records will be maintained in accordance with statutory obligations.
Our website may use browser storage and limited technologies required to provide requested features, retain user preferences and maintain technical operation.
For example, the bird-spotting feature may store progress locally on a visitor's device.
Where information remains exclusively on the visitor's device, it is not automatically provided to us.
We do not currently intend to use advertising cookies or behavioural advertising tracking.
Before deployment, all cookies, browser storage, third-party scripts and similar technologies must be assessed.
Where consent is required under applicable electronic communications privacy law, we will obtain valid consent before using the technology.
Where a statutory exemption applies, we may use the relevant technology without consent while providing required information.
Browser settings can be used to manage or delete some stored information.
If analytics, advertising, external embeds or additional tracking are introduced, this notice and the relevant consent arrangements will be updated before implementation.
Our website may provide links to maps, wildlife organisations, booking platforms and other external resources.
Following an external link may involve processing by an independent organisation.
Those organisations' privacy policies and terms may apply.
Where we embed third-party content directly into our website, we will assess the associated information collection and consent requirements.
Subject to applicable legal requirements, individuals may have the right to:
Right to object: Where processing relies on legitimate interests, you may object on grounds relating to your particular situation. We will consider the objection under the applicable legal requirements.
Data protection rights are not unconditional and may be subject to statutory exemptions.
Requests can be submitted to hello@thewaterlooinn.co.uk.
We may seek proportionate proof of identity where necessary to prevent unauthorised disclosure.
We will respond without undue delay and within the statutory timeframe, ordinarily one month, subject to lawful extensions.
We do not currently use personal information from ordinary website bookings to make solely automated decisions that produce legal or similarly significant effects on individuals.
Automated technical functions used to acknowledge or administer reservations are not necessarily automated decision-making of that kind.
If relevant practices change, we will provide further information as required by law.
We do not knowingly solicit unnecessary information directly from children.
Information concerning children may be supplied by a parent, guardian or organiser where relevant to a family or group booking.
Such information will be processed only where there is an appropriate legal basis and legitimate operational purpose.
Parents and guardians may contact us with concerns.
Privacy concerns may be directed to:
hello@thewaterlooinn.co.uk
You may also raise concerns with the Information Commissioner's Office.
Website: ico.org.uk
Telephone: 0303 123 1113
We encourage customers to contact us to allow an opportunity to investigate, but contacting us first is not a condition of exercising the right to complain to the ICO.
We may update this policy to reflect legal, technical or operational changes.
The current version will be published on the website.
Where required, material changes will be communicated and additional consent obtained before relevant processing begins.
OUTPOSTS BARS LTD
Company number: 17535784
Registered in England and Wales
Registered office: Unit 82a, James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE.
Trading as The Waterloo Inn, St Mary's Road, West Nash, Newport, NP18 2BZ.
Email: hello@thewaterlooinn.co.uk
© 2026 OUTPOSTS BARS LTD. All rights reserved.
Mae'r telerau hyn ar gael yn Saesneg yn unig ar hyn o bryd.
Effective date: 27 October 2026
1.1. These Terms and Conditions govern use of The Waterloo Inn website, enquiries, table reservations, private events, purchases and attendance at The Waterloo Inn, St Mary's Road, West Nash, Newport, NP18 2BZ.
1.2. The Waterloo Inn is a trading name of OUTPOSTS BARS LTD ("the Operator", "we", "us" or "our").
1.3. By submitting a booking request, customers acknowledge that they have been provided with access to these Terms and Conditions. They become contractually binding to the extent properly incorporated into a confirmed booking or other agreement.
1.4. Specific written booking agreements, confirmed event arrangements and applicable statutory rights take precedence over inconsistent general provisions in these terms.
1.5. No provision excludes, restricts or overrides rights or responsibilities that cannot lawfully be excluded or restricted.
1.6. If any provision is held invalid or unenforceable, the remaining provisions will continue to apply insofar as they remain legally effective.
1.7. Changes to these terms apply prospectively. Confirmed arrangements remain subject to the terms applicable when agreed unless a lawful variation is subsequently accepted.
2.1. A website reservation submission constitutes a request only. A reservation is confirmed solely when expressly accepted by us, whether through an email, an authorised booking platform or other direct confirmation.
2.2. Automated acknowledgements of receipt do not constitute acceptance unless expressly identified as confirmation.
2.3. We may decline reservation requests where reasonably justified by capacity, availability, staffing, safety, legal obligations or operational limitations.
2.4. Customers must provide materially accurate booking information and notify us promptly of any significant changes.
2.5. Reservations are made for the number of guests confirmed. Additional guests are subject to availability and our agreement.
2.6. We may reasonably allocate, combine or change tables to manage the premises safely and efficiently. Specific seating requests are not guaranteed unless expressly confirmed.
2.7. Unless otherwise agreed, we may release tables where customers arrive more than 15 minutes after the confirmed booking time without contacting us. Reallocation will be subject to reasonable attempts to accommodate the booking.
2.8. Customers must inform us as soon as possible if they are delayed or unable to attend.
2.9. No cancellation fee is payable for an ordinary table reservation unless a specific, fair cancellation condition has been clearly communicated and accepted before confirmation.
2.10. We may refuse duplicate, fraudulent or abusive reservation requests and take reasonable steps to protect the booking system from misuse.
3.1. Private functions, exclusive hire, group dining, Christmas parties and similar arrangements may require a separate written booking agreement.
3.2. The written agreement may specify:
3.3. Where a deposit is required, the booking will not be secured until payment has been received and we have accepted the reservation.
3.4. Deposits are treated as payments towards the agreed booking unless the contract expressly provides otherwise.
3.5. Customers cancelling a confirmed paid booking may be responsible for reasonable cancellation charges reflecting our genuine resulting losses, including committed costs and foreseeable lost profit, to the extent permitted by law.
3.6. We will take reasonable steps to reduce our losses, including attempting to rebook released space where appropriate.
3.7. No customer will be charged twice for the same loss.
3.8. Reductions in confirmed numbers may be treated as partial cancellations where this has been clearly provided for in the accepted booking terms.
3.9. Where no separate cancellation schedule has been agreed, any claim for cancellation losses will be assessed on its facts and in accordance with applicable law.
3.10. Where a booking includes a minimum expenditure commitment, the amount, calculation and consequences of any shortfall must be clearly agreed before confirmation. Any shortfall charge must be fair and proportionate.
3.11. Event organisers must notify us of material changes to attendance, catering requirements, proposed entertainment or the nature of the event.
3.12. Material variations to confirmed commercial terms require agreement by both parties, except where an immediate change is reasonably necessary to address a legal, licensing or safety requirement.
4.1. The named organiser is responsible for supplying accurate booking information, making agreed payments and informing attendees of applicable venue rules.
4.2. The organiser must not represent that an event, activity or arrangement has been approved by The Waterloo Inn unless authorised.
4.3. The organiser must ensure that external suppliers, performers, entertainers or contractors are disclosed in advance and comply with reasonable venue requirements.
4.4. No external food, drink, decorations, entertainment equipment or electrical installations may be introduced without prior agreement, except where required by law or agreed as a reasonable adjustment.
4.5. Any third-party supplier may be required to provide appropriate insurance, risk assessments, electrical safety documentation or other relevant compliance evidence.
4.6. The organiser is responsible for loss or damage personally caused by them and for contractual obligations they have expressly and lawfully assumed. They are not automatically liable for every attendee's conduct solely because they made the booking.
4.7. An organiser acting for a company, organisation or other party must have authority to enter into the agreement on its behalf.
4.8. Any proposed personal guarantee or wider responsibility for attendees must be set out separately, clearly explained and expressly accepted.
5.1. We may cancel, postpone, suspend or modify a reservation or event where reasonably necessary because of:
5.2. Where practicable, we will give reasonable notice and an opportunity to resolve a remediable breach.
5.3. Where we cannot provide an agreed service, we will consider alternative dates, equivalent arrangements or refunds, as appropriate to the circumstances and applicable law.
5.4. We will not retain payment for services we fail to provide where doing so would be unlawful or unfair.
5.5. If cancellation results from the customer's serious breach, we may recover reasonable losses caused by that breach, subject to the duty to mitigate.
6.1. We reserve the right to refuse admission, decline service, suspend service or require individuals to leave where reasonably justified.
6.2. Relevant grounds may include:
6.3. We may seek assistance from police, emergency services or other appropriate authorities where justified.
6.4. We may restrict future entry in response to documented serious misconduct where lawful, proportionate and appropriate.
6.5. All decisions are subject to the Equality Act 2010 and other applicable legislation. We will consider relevant disabilities, assistance needs and reasonable adjustments.
6.6. Removal or refusal of entry does not automatically extinguish refund or consumer rights arising under a separate contract.
7.1. Alcohol is supplied in accordance with applicable legislation and the premises licence.
7.2. We operate Challenge 25 and may require suitable proof of age from customers who appear under 25.
7.3. We may refuse alcohol service where a customer cannot provide acceptable identification or where sale would be unlawful.
7.4. Alcohol will not knowingly be sold to intoxicated persons, minors or persons purchasing unlawfully on behalf of minors.
7.5. Customers must not consume alcohol in prohibited areas or bring their own alcoholic beverages for consumption without our prior agreement.
7.6. We may suspend alcohol service where necessary to comply with licensing or safety requirements.
8.1. We maintain food safety and allergen procedures in accordance with applicable law.
8.2. Customers with food allergies, intolerances or dietary requirements should inform a member of staff before ordering, including on return visits.
8.3. Staff will provide or obtain relevant and accurate allergen information through our established procedures.
8.4. Our kitchen may handle ingredients containing regulated allergens. Despite reasonable precautions, some foods may be exposed to a risk of cross-contact.
8.5. We will not claim that a product is allergen-free unless we have appropriate grounds and controls to support that claim.
8.6. Menu descriptions, online menus and information from previous visits should not replace the current allergen information available from staff.
8.7. We may reasonably decline to prepare or supply a particular dish where we cannot safely accommodate a disclosed dietary requirement.
8.8. Customers should tell staff if food supplied appears inconsistent with the information or order provided.
8.9. Nothing in these terms excludes or reduces our legal obligations regarding food safety, allergen information, negligence or consumer rights.
9.1. Website menus, opening hours, descriptions, availability and prices may be updated.
9.2. We endeavour to ensure information is accurate but may correct genuine errors before a contract is formed.
9.3. Confirmed prices and contractual terms will be honoured except where a lawful variation is agreed or a recognised legal basis permits otherwise.
9.4. Consumer prices include VAT where applicable.
9.5. Products remain subject to availability, and reasonable substitutions may be offered but will not be imposed where this would breach the customer's rights.
9.6. Promotions may have additional eligibility requirements, dates, exclusions and availability restrictions, which will be clearly displayed.
9.7. Promotions may be withdrawn prospectively. Valid accepted offers and existing contractual rights will not be retrospectively removed.
9.8. We may refuse to honour fraudulent or unlawfully obtained vouchers and promotions.
10.1. Customers must pay the agreed price for products and services provided.
10.2. We may require advance payment, deposits or settlement at specified stages where communicated and agreed before confirmation.
10.3. Outstanding sums may be pursued through lawful recovery procedures.
10.4. Where appropriate, we may request payment before further goods or services are supplied.
10.5. We may recover court fees, interest or reasonable recovery costs only where authorised by law or enforceable contractual terms.
10.6. Disputed charges will be investigated, and customers retain applicable rights to challenge incorrect or unauthorised payments.
10.7. Refunds will ordinarily be made to the original payment method where possible and legally appropriate.
11.1. Customers must treat the premises, equipment, furniture and property of others responsibly.
11.2. We may seek compensation from persons legally responsible for deliberate, reckless or negligent damage.
11.3. Recoverable amounts may include reasonable repair or replacement costs, exceptional cleaning and proven directly resulting losses, where legally recoverable.
11.4. Claims will take account of the age, condition and reasonable depreciation of affected property.
11.5. Normal wear and tear will not be treated as damage.
11.6. Where a damage claim is made, we will aim to provide a description and reasonable supporting evidence, such as photographs, invoices or repair estimates.
11.7. No automatic or punitive damage penalty is imposed by these general terms.
11.8. We reserve the right to report criminal damage or theft to the relevant authorities.
12.1. Well-behaved dogs are welcome in permitted areas, subject to safety, hygiene and operational requirements.
12.2. Dogs must remain under effective control and must be placed on a lead where required.
12.3. Owners or handlers must prevent animals from causing unreasonable disruption, damage or danger.
12.4. Dogs must not enter food preparation or other lawfully restricted areas.
12.5. Owners must clean up after animals and promptly notify staff of accidents.
12.6. We may request removal of an animal displaying dangerous, aggressive or persistently disruptive behaviour where proportionate and lawful.
12.7. Owners or handlers may be responsible for injury or damage caused by their animals to the extent legally established.
12.8. Assistance dogs will be accommodated in accordance with applicable law, including reasonable adjustments for disabled customers.
13.1. Children must be appropriately supervised by a responsible adult.
13.2. Parents and guardians must take reasonable steps to prevent children entering restricted or hazardous areas.
13.3. Children must not interfere with emergency equipment, staff working areas or other customers.
13.4. We may reasonably intervene where a child's conduct creates a significant safety concern.
13.5. Any restrictions on the presence of children are subject to our premises licence and applicable equality and consumer legislation.
14.1. Customers should take reasonable care of personal property.
14.2. We do not accept responsibility for property that is lost, stolen or damaged where the loss was not caused by a breach of our contractual or legal duties.
14.3. Customers should exercise appropriate caution on steps, paths, parking areas and outdoor surfaces, particularly during wet or adverse weather.
14.4. Any parking facilities are provided subject to displayed restrictions and applicable law.
14.5. These terms do not exclude liability for unsafe premises, negligence or other liability that cannot legally be excluded.
15.1. The website may provide bird sightings, walking information, wildlife updates and information about Newport Wetlands or nearby attractions.
15.2. Wildlife information is provided for general interest and may contain reports submitted by third parties.
15.3. Sightings are time-sensitive, subject to natural variation and not guaranteed.
15.4. Visitors must follow applicable access rules, reserve signage, environmental protections and official safety notices.
15.5. Visitors are responsible for assessing the suitability of outdoor activities for their circumstances.
15.6. We do not operate or control third-party nature reserves, visitor attractions or public access routes unless expressly stated.
15.7. The Waterloo Inn is independent and does not claim endorsement or affiliation with the RSPB, Natural Resources Wales, eBird or Cornell University unless an actual relationship has been established.
15.8. Third-party content is used only where legally permitted, including in accordance with applicable copyright, attribution and licensing obligations.
15.9. We are not responsible for independently supplied third-party information where no legal duty or breach attributable to us arises.
16.1. Original website text, artwork, branding, design and other protected content is owned by or licensed to the Operator or relevant rights holders.
16.2. All applicable intellectual property rights are reserved.
16.3. Visitors may access website content for ordinary personal use.
16.4. Commercial reproduction, publication, distribution or adaptation of protected content requires permission unless permitted by law.
16.5. Nothing in these terms restricts statutory exceptions to intellectual property rights.
16.6. Third-party trademarks and content remain subject to the rights of their owners.
16.7. Unauthorised use of our protected branding or content may be challenged through appropriate legal procedures.
17.1. The website is provided for lawful informational and booking purposes.
17.2. Users must not attempt unauthorised access, introduce malicious software, interfere with systems or use the website fraudulently.
17.3. We may implement proportionate security measures to prevent abusive or unlawful activity.
17.4. Website access may occasionally be interrupted for maintenance, updates or technical reasons.
17.5. We do not guarantee that every third-party device, browser or connection will operate without interruption.
17.6. We remain responsible for obligations imposed by applicable data protection, consumer and other legislation.
18.1. Links to external services are provided for convenience and information.
18.2. Independent providers may have separate terms, privacy policies and operational arrangements.
18.3. Inclusion of a link does not necessarily constitute endorsement or partnership.
18.4. We are not responsible for a third party's independent acts or omissions unless liability arises under applicable law or obligations assumed by us.
19.1. Booking enquiries, complaints and other formal communications may be directed to hello@thewaterlooinn.co.uk.
19.2. Customers should ensure the contact details they provide are accurate.
19.3. We may use the details provided to communicate information reasonably necessary to administer a booking.
19.4. We may preserve relevant booking records and communications where reasonably necessary to manage complaints, prevent fraud, comply with law or establish or defend legal claims, subject to data protection requirements.
19.5. Electronic correspondence and booking confirmations may constitute evidence of agreed arrangements.
19.6. No informal statement by a member of staff will automatically vary a written agreement unless that person has authority to do so and a variation is properly agreed.
19.7. Nothing in this section excludes liability for a legally binding representation or misrepresentation.
20.1. Customers are encouraged to notify management promptly of any concerns.
20.2. Complaints can be submitted to hello@thewaterlooinn.co.uk.
20.3. Customers should provide sufficient information to allow reasonable investigation.
20.4. We may consult relevant transaction records, booking correspondence, incident reports or other lawfully held evidence.
20.5. We may propose a remedy consistent with contractual and statutory obligations.
20.6. Customers retain the right to pursue legal remedies, contact regulators or use applicable dispute resolution procedures.
21.1. Nothing in these terms excludes or limits liability for:
21.2. Subject to clause 21.1 and other mandatory law, our responsibility for breach of contract is limited to losses which are legally recoverable, including the requirement that relevant losses be caused by the breach and not be too remote.
21.3. We are not responsible for loss or damage attributable solely to an independent third party where no breach of our own legal obligations has occurred.
21.4. We are not responsible for losses caused solely by a customer's own actions where no breach of duty attributable to us contributed to the loss.
21.5. We do not accept liability for indirect commercial losses arising from services purchased for private consumer purposes, to the extent permitted by law.
21.6. No general exclusion of liability applies where such exclusion would be unreasonable, unfair or prohibited by law.
21.7. Customers are expected to take reasonable steps to avoid or reduce preventable losses where applicable.
21.8. Nothing in these terms removes statutory rights to appropriate remedies for services not provided with reasonable care and skill.
22.1. Performance may be affected by events outside our reasonable control, including flooding, extreme weather, fire, prolonged utility interruption, mandatory government restrictions or serious emergencies.
22.2. We will take reasonable steps to minimise disruption where practical.
22.3. Affected arrangements may be rescheduled by agreement.
22.4. Where contracted services cannot be provided, cancellation and refund rights will be assessed in accordance with law.
22.5. This section does not automatically permit us to retain payment for services not supplied.
23.1. Personal information will be processed in accordance with our Privacy Policy and applicable data protection law.
23.2. Booking information may be used for reservation administration, customer communication and other properly disclosed lawful purposes.
23.3. The Privacy Policy does not remove or restrict individuals' statutory data protection rights.
24.1. These terms are governed by the laws of England and Wales.
24.2. Any dispute will be subject to the courts with jurisdiction under applicable law, preserving mandatory consumer rights.
The Waterloo Inn is a trading name of:
OUTPOSTS BARS LTD
Registered in England and Wales.
Company registration number: 17535784
Registered office: Unit 82a, James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE.
Trading premises: The Waterloo Inn, St Mary's Road, West Nash, Newport, NP18 2BZ.
General enquiries: hello@thewaterlooinn.co.uk
© 2026 OUTPOSTS BARS LTD. All rights reserved.
Supplementary terms for confirmed private functions and events
A private event booking becomes binding only upon written acceptance by The Waterloo Inn and completion of any agreed deposit or confirmation requirements.
The confirmation must identify the event date, hire period, agreed facilities, estimated guest numbers, charges, payment dates and cancellation terms.
Any individual making a booking on behalf of another party must have authority to do so.
Deposits, hire charges, minimum expenditure commitments and payment deadlines must be specified in the booking confirmation.
Any advance payment will be credited against the amount due where applicable.
Payments must be made in accordance with the agreed schedule.
If a payment becomes overdue, we may issue a reminder and reasonable deadline to remedy the default.
Continued material non-payment may result in cancellation, subject to a reasonable assessment of the circumstances and any associated statutory rights.
Cancellation must be communicated to the venue as soon as reasonably possible.
The applicable cancellation schedule must be agreed before confirmation.
Charges will reflect a fair estimate of losses arising from cancellation, including relevant committed expenses and reasonably foreseeable lost profit.
We will take reasonable steps to mitigate any loss.
Any replacement booking revenue or costs saved will be taken into account where appropriate.
No charge will be made solely as a penalty or to recover the same loss twice.
Where a cancellation charge is disputed, we will explain its basis and provide reasonable supporting information.
The customer must notify us of material changes to the number of guests.
Where final numbers must be confirmed by a specified deadline, this will be included in the booking confirmation.
Reductions after that deadline may result in reasonable charges where demonstrable costs or other losses have arisen.
Increased numbers are subject to capacity, licensing, staffing and operational approval.
The event must take place within the agreed access, service and departure times.
Additional time is subject to availability, licensing permissions and management approval.
Where an agreed extension results in additional staffing, hire or operating costs, the additional charges must be agreed before the extension where reasonably practicable.
Unauthorised overruns may result in a claim for actual reasonable additional losses directly caused by the overrun.
Final catering requirements and pre-orders must be submitted by the agreed deadline.
Customer-supplied food or catering services require prior agreement, subject to food safety and other applicable requirements.
We may decline arrangements which present unacceptable safety, licensing or operational risks.
Allergies and dietary requirements must be communicated in advance where practicable and confirmed with staff before service.
Our statutory food safety and allergen obligations remain fully applicable.
External entertainment, decorations and equipment require prior approval where relevant to safety or venue operations.
The following may be restricted or prohibited for legitimate safety reasons:
The customer is responsible for obtaining any permissions or licences expressly allocated to them under the booking agreement.
Any contractor must comply with reasonable venue safety requirements.
Guests must respect the premises and property.
Customers and organisers are responsible for losses caused by their own actionable conduct and for any additional obligations expressly and lawfully accepted under the booking agreement.
We may seek reasonable repair, replacement or exceptional cleaning costs from the legally responsible party.
Charges will be supported by reasonable evidence and take account of fair wear and tear, depreciation and mitigation.
No automatic fixed penalty applies unless a separate charge is transparent, legally enforceable and fair.
The venue may take reasonable steps to address unsafe, unlawful or seriously disruptive behaviour.
We may refuse alcohol service, remove individuals or terminate an event where proportionate and legally justified.
Where cancellation or termination results from serious contractual breach, we may recover reasonable resulting losses where legally recoverable.
Applicable consumer and equality rights remain unaffected.
External suppliers are responsible for complying with their own legal and professional obligations.
Where their attendance is approved by the venue, reasonable conditions may apply.
Approval does not make the venue automatically responsible for an independent supplier's actions.
Equally, these conditions do not remove legal obligations arising from the venue's own conduct or contractual responsibilities.
We may cancel or suspend an event for serious safety, legal, licensing or contractual reasons.
Where the event cannot proceed, applicable refund and statutory rights will be honoured.
Where possible, we may offer an alternative date or arrangement, but customers will not be required to accept a materially different service in circumstances where the law entitles them to an alternative remedy.
Each event agreement must record:
Operator: OUTPOSTS BARS LTD, company number 17535784, trading as The Waterloo Inn.
Enquiries: hello@thewaterlooinn.co.uk